Expert articles on cybersecurity, MSP operations, compliance, AI automation, and IT management. Published twice weekly.
What cyber insurance underwriters require in 2026 — and how MSPs can help clients qualify for coverage.
IT Glue defined MSP documentation, but the market has evolved. Here's what to look for in a modern documentation platform.
The case for application allowlisting over traditional blacklisting — and how to implement it at MSP scale without breaking everything.
The key changes in PCI-DSS v4.0 and how they affect MSPs serving retail, hospitality, and e-commerce clients.
No single tool stops ransomware. Here's the complete layered defense strategy MSPs should implement for every client.
Self-service portals aren't just nice-to-have — they're ticket deflection machines. Here's how to build one that users actually use.
Having backups isn't enough if you can't restore from them. Here's how to implement verified backup testing at MSP scale.
Zero trust isn't just for enterprises. Here's how MSPs can implement zero trust principles for small and medium businesses.
The key differences between running an MSP and an MSSP, the economics of each, and how to transition from MSP to MSSP.
Ready-to-implement SOAR playbook templates for ransomware, phishing, compromised accounts, malware, and data exfiltration incidents.
How to build and maintain IT documentation that actually gets used — templates, processes, and the tools that make it sustainable.
Why DNS filtering blocks more threats than any other single control, and how MSPs should implement it across every client.
A step-by-step guide to onboarding new MSP clients — from initial discovery to full management in 30 days.
How long you need to retain logs for HIPAA, PCI-DSS, SOC 2, NIST, and CMMC — and how to implement cost-effective log retention policies.
Understanding the distinction between attended remote support, unattended remote access, and why MSPs need both — plus PAM and session recording.
A practical guide to the MITRE ATT&CK framework — what it is, why it matters for MSPs, and how to use it for detection coverage mapping.
Patch rings, maintenance windows, third-party patching, and rollback strategies — the complete MSP patch management playbook.
How AI-powered ticket triage works, the three operating modes, and how to implement it without losing control of your service desk.
Everything MSPs need to know about HIPAA compliance — technical safeguards, administrative requirements, and how to help healthcare clients stay compliant.
How to build and operate a Security Operations Center as an MSSP — tools, staffing, processes, and the role of AI in modern SOC operations.