IT Glue Alternative: What to Look for in 2026

IT Glue revolutionized MSP documentation. But the standalone documentation tool model has inherent limitations that become more painful as your MSP grows. Here's what a modern documentation platform should offer.

Integration vs. Consolidation

IT Glue integrates with your RMM, PSA, and other tools via APIs. But integration means data lives in two places, sync can break, and you're still maintaining separate tools. The alternative is consolidation: documentation built into the same platform as your RMM, ticketing, and asset management. When a tech creates a ticket, they can see related documentation. When an asset is deployed, its documentation is automatically created. The data is the same data, not synced copies.

Must-Have Features

Structured Documentation: Templates with typed fields, not just free-text articles. A server document should have structured fields for IP address, OS version, applications, backup status — not just a text blob that every tech formats differently.

Related Items: Documents should be linked to assets, clients, tickets, and each other. When you view a server document, you should see its related network switches, backup policies, and recent tickets. This relationship graph is the killer feature that transforms documentation from static files into a navigable knowledge system.

Version History: Every change tracked with field-level diffs. Who changed what, when, and what it was before. This is critical for both accountability and disaster recovery ("what was this server's configuration before someone changed it?").

Expiration & Review: Documents should have review dates and expiration flags. A password document that hasn't been reviewed in 6 months should be flagged. A runbook for a decommissioned server should be archived. Your platform should surface stale documentation on a dashboard.

Password Vault: Integrated password management that's part of the documentation system. No separate vault tool. Passwords linked to the assets and clients they belong to. Audit trail of every access.

Runbook Execution: Runbooks should link to automation — a "restart this service" step should have a button that actually runs the script on the target endpoint via your RMM integration.